Is Forbidden Planet Legit or a Scam? As a huge fan of sci-fi and fantasy, I rely on customer reviews to make informed decisions. That’s why Forbidden Planet has always been my go-to for comics, graphic novels, and collectibles.
With its impressive selection, great prices, and excellent customer service, it’s become a must-visit destination for enthusiasts like me.
In this article, we’ll delve into the reviews of Forbidden Planet, exploring both the positive experiences and areas for improvement. Join me as we uncover the truth behind this popular store.
Table of Contents
Forbidden Planet Customer Reviews
I’ve read through the customer reviews and found that the majority of customers praise Forbidden Planet for their great customer service and wide selection of comics.
It seems that customers are highly satisfied with their overall experience when it comes to purchasing products from Forbidden Planet. Many customers have mentioned the excellent customer service they received, with staff members going above and beyond to answer questions and provide assistance.
Additionally, the wide selection of comics available has also been a point of praise among customers. It’s clear that Forbidden Planet has created a welcoming and inclusive environment for comic lovers, and customers feel a sense of belonging when shopping there.
Order Issues
I experienced several order issues when purchasing from Forbidden Planet. This included missing volumes and a lack of response to my emails. It was disappointing to receive my order and find that some volumes were missing. This disrupted the reading experience and left me feeling unsatisfied.
Additionally, I reached out to their customer support via email regarding this issue. Unfortunately, I didn’t receive any response. This lack of communication made me feel neglected and unheard as a customer.
To improve the order process, I’d suggest that Forbidden Planet pays more attention to quality control. They should ensure that all ordered items are included in the shipment. Furthermore, they should prioritize their customer support response time. This would help address any issues promptly and provide a satisfactory resolution.
Store Experience
My experience at Forbidden Planet’s London store was enjoyable and offered a wide range of selection from comics to manga.
The moment I stepped into the store, I was greeted by a vibrant atmosphere filled with fellow enthusiasts.
The impressive array of products catered to every interest and genre, making it a must-visit destination for any comic or manga lover.
The store also hosts exciting in-store events, allowing fans to engage with their favorite creators and immerse themselves in the world of comics.
Additionally, Forbidden Planet offers exclusive merchandise that can’t be found elsewhere, adding a sense of uniqueness and collectability to the shopping experience.
Improvements Needed
For the improvement of Forbidden Planet, there is a need to address issues with the mail order department and supplies. Improving customer communication and enhancing product packaging are key areas that require attention. The current state of the mail order department is causing delays in delivery and increasing postage time.
Customers have reported missing volumes in their orders, and emails to the department have gone unanswered. To address these issues, it is crucial to streamline the communication process and ensure timely responses to customer inquiries. Additionally, there is a lack of quality control for damages, as well as misleading product pricing and imagery.
Enhancing product packaging with backing boards and high-quality mailers can help protect items during transit and improve customer satisfaction. A focus on these improvements will enhance the overall customer experience and foster a sense of belonging among Forbidden Planet’s loyal clientele.
| Issues | Improvements |
|---|---|
| Slow delivery and postage increase | Streamline communication process |
| Lack of backing boards and poor quality mailers | Enhance product packaging |
| Lack of quality control for damages | Ensure timely responses to customer inquiries |
| Misleading product pricing and imagery | Improve customer communication |
Company Activity
Replied to 76% of negative reviews, demonstrating our commitment to addressing customer concerns promptly and transparently. Our customer service response time is commendable, with replies to negative reviews being made within one week.
We value the feedback from our customers and strive to provide the best possible experience.
In line with our dedication to company transparency, we’re pleased to announce the release of our 2022 Transparency Report. This report provides insights into our operations, including our customer service practices and our efforts to improve based on customer feedback.
At Forbidden Planet, we understand the importance of creating a sense of belonging for our customers. We pride ourselves on our attentive customer service and our commitment to addressing any issues that may arise.
Conclusion – Is Forbidden Planet Legit or a Scam?
In conclusion, Forbidden Planet has established itself as a go-to destination for sci-fi and fantasy enthusiasts. The store offers a wide selection of comics, graphic novels, and collectibles. Many customers have had positive experiences with the store.
However, there are also areas that need improvement. Some customers have encountered order issues and experienced slow online customer service.
By considering both the strengths and weaknesses of Forbidden Planet, readers can make informed decisions when shopping at this popular London store.
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