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Is Viagogo Legit or a Scam? Viagogo Review

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Is Viagogo Legit? – Viagogo is an international ticket marketplace that operates in over 60 countries, offering a vast selection of tickets for various events. While it provides convenience and secure transactions, there are certain drawbacks that users should be aware of.

Steep service fees and ticket scalping issues are common concerns, along with reports of poor customer service. To ensure a smooth experience, it is advisable to remain vigilant for red flags, compare prices with other sources, verify information, and reach out to customer service if needed.

Using a credit card can also provide added security. Viagogo does offer a 100% guarantee to protect buyers from scams, but caution is advised when encountering prices that seem too good to be true. Reviews of Viagogo should be evaluated with discernment.

While the platform is generally safe for sellers, they should be mindful of associated fees and adhere to requirements. Overall, Viagogo is a legitimate ticket marketplace with both advantages and drawbacks.

What is Viagogo?

Viagogo is a legitimate ticket marketplace operating in over 60 countries, offering a wide variety of events and secure transactions. However, it is important to note that there are some drawbacks to using Viagogo.

The platform has steep service fees, which can significantly increase the overall cost of tickets. Additionally, there have been ticket scalping issues reported, where tickets are sold at inflated prices.

Customer service is also a weak point, with many users reporting poor experiences. When comparing Viagogo to its competitors, it is essential to consider these factors.

While Viagogo does offer a wide range of events and secure transactions, the high service fees and ticket scalping issues can be off-putting. It is important for consumers to carefully evaluate their options before making a purchase.

Viagogo Operating Countries

Operating in over 60 countries, Viagogo provides ticket-buying services to a global audience. With its wide reach, Viagogo offers a vast array of ticket availability for various events worldwide.

Whether it be concerts, sporting events, or theater shows, customers can find tickets for their desired events in multiple countries.

However, one aspect to consider is ticket pricing. While Viagogo offers an extensive selection of tickets, customers may encounter steep service fees, and ticket scalping issues, which can lead to inflated prices.

It is important for customers to compare prices with other sources to ensure they are getting the best deal. Despite these drawbacks, Viagogo’s presence in numerous countries allows customers from around the world to access a diverse range of tickets for their entertainment needs.

Is Viagogo Legit? Customer Ratings

The customer ratings for Viagogo have an average of 3.7 out of 5 stars, indicating varying levels of satisfaction with the ticket-buying service. The reviews reflect a mixed response from customers, highlighting both positive and negative experiences.

Some customers express satisfaction with the wide variety of events available and the convenience of secure transactions. However, others have raised concerns about the steep service fees and issues related to ticket scalping.

Customer service is also frequently criticized for being poor. In terms of ticket pricing, some customers have found competitive prices on Viagogo, while others caution against purchasing tickets at prices that seem too good to be true.

Overall, customer satisfaction with Viagogo appears to be subjective and depends on individual experiences and expectations.

Viagogo Pros

One advantage of using Viagogo as a ticket-buying service is the wide variety of events available to customers. With over 4 million tickets listed at any given time, customers have a wide range of options to choose from.

Whether it’s a concert, sporting event, or theater performance, Viagogo offers a diverse selection to cater to different interests.

Additionally, Viagogo provides secure transactions and international currency support, making it convenient for customers from different countries.

However, it is important to note that there are several drawbacks to using Viagogo, such as steep service fees and ticket scalping issues.

Furthermore, the effectiveness of customer service may be a concern, as poor customer service has been reported by some users.

To ensure a smooth experience, it is recommended to compare prices with other ticket marketplaces and stay alert for any red flags.

Viagogo Cons

Ticket scalping issues can pose a challenge for customers using Viagogo as a ticket-buying service.

The platform has been criticized for facilitating the resale of tickets at inflated prices, which can leave buyers feeling frustrated and ripped off.

In addition, Viagogo has received numerous complaints about its poor customer service, with users reporting difficulties in resolving issues and obtaining refunds.

It is important for customers to be cautious when purchasing tickets from Viagogo and to thoroughly research the legitimacy of the seller before making a transaction.

While Viagogo does offer a 100% guarantee to protect buyers from scams, it is still advisable to exercise caution and be aware of the risks associated with ticket scalping.

Tips for a Smooth Experience

Moving on from the drawbacks, let’s explore some tips for a smooth experience when using Viagogo.

Firstly, it is important to stay alert for red flags while browsing for tickets. Comparing ticket prices with other sources can help you ensure that you are getting a fair deal.

Double-checking the information provided on the website, such as event dates and venue details, can help avoid any potential confusion or disappointment.

In case you encounter any issues or have questions, reaching out to Viagogo’s customer service is recommended.

To add an extra layer of security, it is advisable to use a credit card for your transactions. Additionally, Viagogo offers a 100% guarantee to protect buyers from scams, but it is crucial to exercise caution when purchasing tickets at prices that seem too good to be true.

By following these tips, you can enhance your experience and minimize the risks of encountering ticket scalping issues.

Viagogo 100% Guarantee

The 100% guarantee offered by Viagogo serves as a protective measure for buyers against potential scams and fraudulent ticket listings. This guarantee ensures that buyers will receive valid tickets on time for the event they purchased.

It also provides a refund or replacement if the event is canceled or rescheduled. However, it is important to note that the guarantee may not apply to rescheduled events, so buyers should double-check the refund policy in such cases.

Viagogo’s customer service plays a crucial role in addressing any issues or concerns that arise during the ticket-buying process. While the company has been criticized for poor customer service in the past, it is essential for buyers to reach out to Viagogo’s support team for assistance and resolution.

Overall, the 100% guarantee and customer service are vital aspects of Viagogo’s commitment to ensuring a smooth ticket-buying experience.

Viagogo Red Flags and Scams

Red flags and scams in the ticket-buying process can be identified by vigilant consumers who pay attention to suspicious or misleading information. To protect yourself from scams, it is important to be aware of common warning signs and take necessary precautions.

One way to do this is by comparing prices with other sources to ensure they are not significantly lower than the market value.

Additionally, double-checking information such as event details, ticket quantities, and seating arrangements can help spot potential scams.

It is also advisable to reach out to customer service for any clarifications or concerns. Finally, using a credit card for the transaction can provide added security in case of any fraudulent activities.

By being cautious and proactive, consumers can minimize the risk of falling victim to scams in the ticket-buying process.

Identifying Red FlagsProtecting Yourself from Scams
Prices are significantly lower than the market valueCompare prices with other sources
Inconsistent or misleading event detailsDouble-check information
Limited contact information or unresponsive customer serviceReach out to customer service
Lack of secure payment optionsUse a credit card for added security
Suspicious or unverified sellersStay alert for red flags

Viagogo Refund Policy

When considering the refund policy of Viagogo, it is important to understand the specific circumstances in which refunds may or may not apply, particularly in the case of rescheduled events.

Viagogo offers a 100% guarantee to protect buyers from scams, but this guarantee may not extend to events that have been rescheduled. Customer complaints regarding Viagogo’s refund policy often revolve around the lack of clarity and transparency regarding refunds for rescheduled events.

It is advisable for customers to thoroughly read and understand the terms and conditions before purchasing tickets from Viagogo, especially if there is a possibility of the event being rescheduled.

Overall, while Viagogo provides a certain level of buyer protection, it is essential for customers to be aware of the refund policy and its limitations in order to make informed decisions.

Frequently Asked Questions

Are there any hidden fees when using Viagogo?

Hidden fees can significantly impact customer satisfaction when using ticket resale platforms like Viagogo. It raises ethical concerns as it can mislead customers and inflate prices. Transparency in fee disclosure is crucial for a fair and trusted ticket-buying experience.

How does Viagogo handle ticket delivery?

Viagogo handles ticket delivery through various methods, depending on the event and seller. Customers can choose between electronic delivery, physical delivery, or picking up tickets at the venue. Viagogo’s customer service can assist with any delivery-related issues. The ticket authenticity is guaranteed by Viagogo’s 100% guarantee policy.

Can I sell my own tickets on Viagogo?

The selling process on Viagogo allows individuals to list their own tickets for sale. However, pricing transparency is a concern as sellers have the ability to set their own prices, which may result in inflated ticket prices.

What happens if an event is canceled or rescheduled?

In the event of a cancellation, customers can typically obtain a refund by contacting Viagogo’s customer service and providing the necessary information. For rescheduled events, tickets are usually still valid, but customers should reach out to Viagogo for further instructions.

How long has Viagogo been in operation?

Viagogo has been in operation for a significant amount of time, establishing its market dominance and impacting the live event industry. The exact duration of Viagogo’s operation is not provided in the given information.


In conclusion, Viagogo is an international ticket marketplace that operates in over 60 countries and offers a wide variety of events.

While it provides secure transactions and a 100% guarantee, there are some drawbacks to using the platform. These include steep service fees, ticket scalping issues, and poor customer service.

It is important for users to stay alert for red flags, compare prices, and double-check information before making a purchase.

While Viagogo is generally safe for sellers, they should be aware of associated fees and requirements. Overall, Viagogo is a legitimate ticket marketplace with both advantages and drawbacks.

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